Thursday 14 October 2021; The Courts Service today published the ICT Strategy 2021 -2024 today. Owen Harrison, Chief Information Officer, the Courts Service talking about the publication explained that "This strategy is a key enabler of the Courts Service’s Digital First strategic goal and plans for our Modernisation Programme. It sets out how the use of technology will continue improving the services we provide Court users and the supports provided for the judiciary and staff."
Speaking about the development of the strategy Harrison confirmed "The strategy was informed by a combination of internal and external consultations, including the recent Digital Journey Mapping exercise with staff and the eCourts requirements gathering exercise with judicial and legal practitioners. We have also taken care to ensure that the strategy aligns with other organisational plans and strategies, and with broader public sector strategies and guidance. We would like to thank all those who helped inform this strategy and we look forward to working with them into the future on many of the ambitious projects that will flow from it."
The vision of the Courts Service ICT Strategy is to enable coherent end-to-end user-centric digital journeys, designed and built in a co-creative, multidisciplinary and agile manner, where ICT works in partnership with the business and the judiciary. To help the organisation achieve the vision of the Modernisation Programme, the strategy identifies 6 key themes and 42 actions, targeting improvements across external facing areas of the business, such as court technology and digital case management, as well as internal areas of focus, such as desktop and infrastructure enhancements, ICT security and resilience, and the capacity, capability and governance of ICT.